How To Set Up Automated Calls And Voicemail Drops in a Workflow

Within the Workflow builder, you may want to set up an automated sequence of calls and voicemail drops. Here’s a sample Workflow showing you how you can create this based on a tag.

• Create a new Workflow.
• In the Workflow builder, add a trigger for “Contact Tag” and determine which tag you want this to be based on. 
  • Use the “Filters” to choose a specific tag.
  • NOTE: If you do not specify a certain tag, this will run on any contact tag. It’s important to choose the appropriate tag for your business use. Do you want the workflow to run off a tag based on appointment bookings? Or maybe a tag that you added to a marketing list of contacts you imported into your system? Choose that appropriate tag here.

• Save this trigger and then add your Workflow actions.
• In this example, we’ve added “Assign to User,” “Call,” “Voicemail,” and an “Internal Notification.” You can customize these communications as you’d like, adding or removing actions.

• Save and publish the Workflow for it to function.